Terms of Use / Privacy Policy

  • Terms & Conditions (FMCSA-Compliant)

    (For melbournedispatch.com)

    Effective Date: [Insert Date]

    Welcome to Melbourne Dispatch (“Company,” “we,” “our,” or “us”). By using this website or our dispatch services, you agree to the following Terms.

    1. Nature of Services (Dispatcher Only)

    Melbourne Dispatch operates strictly as a dispatch service provider.

    We:

    • Assist motor carriers in locating freight opportunities

    • Communicate with brokers/shippers on behalf of carriers

    • Help coordinate logistics and paperwork

    We DO NOT:

    • Operate as a motor carrier

    • Take possession of freight

    • Act as a property broker as defined by Federal Motor Carrier Safety Administration

    • Accept legal responsibility for transportation of goods

    2. Carrier Authority & Compliance

    All clients (carriers) must:

    • Maintain active FMCSA operating authority (MC Number)

    • Maintain required insurance (liability & cargo)

    • Comply with all Federal Motor Carrier Safety Regulations

    • Maintain a satisfactory safety rating (if rated)

    Carrier is solely responsible for:

    • Hours of Service (HOS) compliance

    • Driver qualifications

    • Vehicle maintenance and safety

    3. Independent Contractor Relationship

    Melbourne Dispatch is an independent contractor.

    Nothing in this agreement creates:

    • A broker/carrier relationship

    • Employment relationship

    • Partnership or joint venture

    Carrier retains exclusive control over:

    • Drivers

    • Equipment

    • Routes and operations

    4. No Broker Authority

    Melbourne Dispatch:

    • Does not hold broker authority

    • Does not collect or hold shipper funds

    • Does not assume responsibility for freight

    All rate confirmations and agreements are:

    • Between the carrier and the broker/shipper directly

    5. Payment Terms

    • Dispatch fees are agreed upon prior to service

    • Typically structured as a percentage or flat fee

    • Carrier agrees to pay invoices on time

    Failure to pay may result in:

    • Suspension of dispatch services

    • Termination of agreement

    6. No Load or Revenue Guarantees

    We do not guarantee:

    • Load availability

    • Rates or profit

    • Continuous work

    Freight availability depends on market conditions.

    7. Liability Disclaimer

    To the fullest extent permitted by law:

    Melbourne Dispatch is not liable for:

    • Cargo loss or damage

    • Delivery delays

    • Broker non-payment

    • Fines, violations, or penalties

    Carrier assumes all risks related to transportation services.

    8. Recordkeeping & Documentation

    Carrier is responsible for maintaining:

    • Bills of Lading (BOLs)

    • Rate confirmations

    • Compliance documentation

    We may assist administratively but do not retain legal responsibility.

    9. Termination

    We may terminate services immediately if:

    • Carrier operates unlawfully

    • Insurance lapses

    • FMCSA authority becomes inactive

    • Non-payment occurs

    10. Governing Law

    These Terms shall be governed by the laws of the United States and applicable state laws.

    11. Contact

    For questions regarding these Terms:

    Email: info@melbournedispatch.com

    Privacy Policy (FMCSA-Aware Version)

    Effective Date: [Insert Date]

    Melbourne Dispatch is committed to protecting your privacy while complying with applicable transportation and data regulations.

    1. Information We Collect

    We may collect:

    • Name, phone number, email

    • Company name, MC/DOT number

    • Insurance details

    • Payment information

    • Dispatch-related documents

    2. How We Use Information

    We use your data to:

    • Provide dispatch services

    • Communicate with brokers/shippers

    • Verify FMCSA authority and compliance

    • Process invoices and payments

    3. FMCSA & Compliance Data Use

    We may verify carrier status using publicly available data from:

    • Federal Motor Carrier Safety Administration systems (e.g., SAFER, USDOT databases)

    This ensures:

    • Active authority

    • Insurance compliance

    • Safety eligibility

    4. Information Sharing

    We may share necessary information with:

    • Freight brokers

    • Shippers

    • Load boards

    Only to the extent required to secure and manage loads.

    We do not sell personal data.

    5. Data Security

    We implement reasonable safeguards to protect your data. However, no system is completely secure.

    6. Your Rights

    You may:

    • Request access to your data

    • Request corrections or deletion

    • Opt out of marketing emails

    7. Data Retention

    We retain records as needed for:

    • Business operations

    • Legal and compliance obligations

    8. Third-Party Services

    We may use third-party tools (load boards, payment processors). Their policies govern their data handling.

    9. Updates to This Policy

    We may update this Privacy Policy at any time.

    10. Contact

    For privacy-related questions:

    Email: info@melbournedispatch.com

Scroll to Top